HEARTH-FIRE FORGE
Lifetime Warranty Agreement
We build tools to last a lifetime. Hearth-Fire Forge provides a Limited Lifetime Warranty covering defects in materials and craftsmanship for the usable life of the product.
1. What's Covered
- Defects in materials or workmanship are covered for the natural life of the blade.
- Cracked blades, failed heat-treatment, loose pinning, handle failure under normal use, and finish defects present at delivery.
- Honest wear and structural integrity under intended use.
- This warranty travels with the knife. If your piece is sold, gifted or handed down, the warranty goes with it. We love our knives no matter who owns them, and we will still take care of them.
2. Proper Use & "Maker's Discretion"
This warranty covers honest wear and structural integrity under intended use.
- Abuse & Misuse: This warranty does not cover damage resulting from neglect, improper maintenance, or using the tool for tasks outside its intended purpose (e.g., a slicing blade used on bone, or using a knife as a screwdriver, pry bar, or throwing tool).
- Evaluation: Mason assesses whether a piece has been misused. As the maker, he can identify signs of stress or damage that fall outside normal operational wear.
3. The "Sharp for Life" Service
To ensure your Hearth-Fire blade remains a high-performance tool, we provide re-sharpening on any authentic Hearth-Fire Forge knife at no labour cost for as long as Mason is making knives (postage at the owner's cost).
- Logistics: The customer is responsible for all shipping and transport fees to and from the forge.
- Condition: We strictly recommend using a tracked and insured shipping method, as Hearth-Fire Forge is not responsible for items lost or damaged in transit.
Warranty Against Defects — Required Information
- How to claim — Contact us by email or phone with photos, a description of the issue and your proof of purchase. We will tell you where to send the piece.
- What we will do — We will assess the piece. If it has a minor fault we will repair it free of charge. If it has a major fault you may choose a refund or a replacement, or ask us to repair it instead.
- How long this warranty lasts — For the lifetime of the piece, and it transfers to any future owner.
- Who pays — You pay the cost of posting the piece to us. If the fault is confirmed, we reimburse your reasonable postage costs. If the piece is assessed and is not faulty, those costs remain yours.
The benefits given to you by this warranty are in addition to other rights and remedies available to you under law.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: to cancel your service contract with us; and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
Contact Us
EMAIL:
hearthfireforge@outlook.com
SMS:
0411 392 942