HEARTH-FIRE FORGE

HEARTH-FIRE FORGE

Shipping Information

From our anvil in New South Wales to your doorstep — wherever that may be. We take immense pride in our packaging to ensure your handcrafted tools and artisan goods arrive in pristine condition, ready for a lifetime of use.

Domestic Shipping (Australia)

  • Standard & Express: We ship Australia-wide via Australia Post.
  • Tracking: Every order includes a tracking number, sent to your email the moment the package leaves the forge.
  • Signature Required: For high-value blades, we typically require a signature upon delivery to ensure your investment ends up in the right hands.
  • Secure Packaging: We strictly adhere to Australia Post's "Dangerous Goods" guidelines. All knives and edged tools are secured with heavy-duty tip guards, wrapped in reinforced cardboard, and firmly taped to ensure they cannot pierce the outer packaging, even if dropped or crushed during transit.

International Shipping (Worldwide)

We are proud to send Hearth-Fire craftsmanship to collectors around the globe.

  • Global Reach: We offer worldwide shipping. If your country is not listed at checkout, please contact us for a custom shipping quote.
  • Estimated Delivery Times:
    • New Zealand: 5-8 business days
    • North America: 10-15 business days
    • UK & Europe: 10-18 business days
    • Asia Pacific: 10-15 business days
    • Rest of World: 14-25 business days

    *These are estimates for standard shipping. Express options (like DHL or FedEx) will significantly reduce these times.*

  • Legal Compliance: It is the customer's responsibility to ensure that the items ordered (specifically knives) are legal to import into their respective country/state. Hearth-Fire Forge is not responsible for items seized by customs.

Important: Customs & Duties

Please be aware that international orders may be subject to import duties, taxes, and customs processing fees once the package reaches your country. These charges are the responsibility of the recipient.

Handling Times

  • In-Stock Items: Usually dispatched within 2-4 business days.
  • Custom Commissions: Shipping dates for bespoke work will be discussed during the design process and finalized upon completion.

Need a Custom Quote or Return Info?

To ensure the security of our workshop, please contact us directly for return shipping instructions and address details, or if you need a custom international shipping quote.