Returns & Exchanges Policy

Eligibility

We accept exchanges or store credit for items returned in original, unused, and undamaged condition within 30 days of the delivery date (not the purchase date). Items must be returned with their original packaging.

How to Initiate a Return

Contact us before sending anything back. We'll confirm eligibility and provide return instructions. Customers are responsible for return shipping costs. We strongly recommend tracked and insured postage — we cannot accept responsibility for items lost in transit on the way back to us.

Exchanges

If you'd like to exchange for a different item, the value of your return will be applied as store credit toward your new selection.

Final Sale Items

The following items are final sale and ineligible for exchange or store credit:

• Custom commissions and bespoke orders
• Items that have been used, sharpened, or show signs of handling beyond inspection
• Sale or discounted items (unless faulty)
• Gift cards

Faulty or Damaged Items

If your item arrives damaged or with a manufacturing defect, please contact us within 7 days of delivery with photos. We will cover return postage and offer a full remedy at our discretion — repair, replacement, or store credit.

Please note: Damage resulting from misuse, improper care, or use outside the item's intended purpose does not qualify under this policy. See our Warranty Agreement for further details.